QuanCog Refund Policy
📋 This document applies to QuanCog. Terms covering our other services are listed at /service/.
1. Refunds by channel
| How you obtained QuanCog | How a refund is handled |
|---|---|
| Subscribed through the Microsoft commercial marketplace | Billing, invoicing and refunds are handled by Microsoft under that marketplace's terms and refund mechanism. Please direct such requests to Microsoft Support; we cannot process payments made through that channel. |
| Individual service agreement (enterprise customers) | The payment and termination provisions of that service agreement. |
| Free trial | No payment is involved, so no refund arises. |
2. Where we terminate the service
If we terminate the service for reasons not attributable to you, and you have already paid for a period that has not been provided, we will refund that portion pro rata for the unused period. For subscriptions made through the Microsoft commercial marketplace, we will do so through that channel's mechanism.
3. Exporting your data
However the service ends, your data is retained for 90 days from the termination date so that you can export it; see the Privacy Policy. A refund and a data export are two separate things: requesting a refund does not delete your data early.
4. Contact
QuanTuring Inc.（量識科技股份有限公司）· Taiwan Uniform Business No. 60433110 · ask@quanturing.ai · Full company details at Service terms