QuanCog Terms of Service
📋 This document applies to QuanCog. Terms covering our other services are listed at /service/.
1. Scope and order of precedence
QuanCog is offered through several channels, and which agreement applies depends on how you obtained the service:
| How you obtained QuanCog | What applies |
|---|---|
| Subscribed through the Microsoft commercial marketplace | The Standard Contract for Microsoft Marketplace, together with any amendments presented during purchase. That contract is provided and maintained by Microsoft; see the "Legal Agreement" link on the marketplace listing. |
| You signed an individual service agreement with us (enterprise customers) | That service agreement. Where it conflicts with these terms, the service agreement prevails. |
| Free trial, or use of our website and service interface that falls under neither of the above | These terms |
We do not restate the contents of the Standard Contract for Microsoft Marketplace. It is maintained by Microsoft, and any summary risks diverging from the authoritative text.
2. What the service does
QuanCog is an enterprise knowledge retrieval and question-answering service. Once you import documents into your own knowledge base, you can ask questions about their contents and receive answers with citations to their sources. Depending on the deployment, the service can run in a cloud environment or in your own.
We do not guarantee any particular answer quality, completeness or business outcome. Answers produced by the service are for reference only and do not constitute professional advice. For decisions that matter, check the original documents via the citations provided.
3. Trials
A free trial request is provisioned only after our approval. The trial period, scope and available features are communicated at provisioning and may be adjusted or ended at any time.
4. Accounts, members and seats
You must designate an administrator and are responsible for safeguarding account credentials. You are responsible for everything done through your account.
The number of seats follows your plan or agreement. Where use exceeds the agreed seat count, we may suspend access for the users concerned.
5. Your content
Documents you upload to your knowledge base belong to you. We process that content solely to provide the service and do not make it available to other customers or to third parties, other than the processors necessary to provide the service (listed in the Privacy Policy).
You must ensure that you have the right to upload and have that content processed, and that it does not infringe the rights of others.
6. Acceptable use
You must not: circumvent or attempt to circumvent the service's access controls or tenant isolation; conduct unauthorised load testing, reverse engineering or model extraction against the service; upload unlawful content; or use the service in a way that infringes the rights of others.
7. Our intellectual property
The intellectual property in the service's software, interfaces, model configuration and related documentation belongs to us. These terms transfer none of it.
8. Availability
We work to keep the service stable, but except where an individual service agreement provides otherwise, these terms include no service level (SLA) commitment. We may suspend the service for maintenance, updates or security reasons, giving advance notice wherever possible.
9. Confidentiality
Each party owes the other a duty of confidentiality in respect of non-public information learned through the service. That duty survives termination.
10. Limitation of liability
To the maximum extent permitted by law, our total liability arising from these terms is capped at the total fees you actually paid us for the service, excluding tax, in the twelve months before the event giving rise to liability.
We are not liable for indirect, incidental, special or consequential damages, including loss of profit, loss of data or business interruption. A free trial involves no fees; our liability arising from a trial is limited to what the law makes mandatory.
These limits do not apply to damage caused by our intentional acts or gross negligence, and do not exclude liability that may not be excluded in advance by law.
11. Termination and what happens to data afterwards
Either you or we may terminate the service as agreed. Retention and deletion after termination follow the Privacy Policy: data is retained for 90 days from the termination date so that you can request an export or restore the service, and is then deleted. Enterprise customers may agree a different period in a service agreement, in which case the agreement prevails.
12. Changes to these terms
We may amend these terms and will publish the amended version and its effective date on this page. We notify existing customers by email of material changes affecting your rights.
13. Governing law and jurisdiction
These terms are governed by the laws of the Republic of China. For disputes arising from them, the parties agree that the Taiwan Taipei District Court is the court of first instance.
14. Contact
QuanTuring Inc.（量識科技股份有限公司）· Taiwan Uniform Business No. 60433110
10F-17, No. 57, Sec. 1, Chongqing S. Rd., Zhongzheng Dist., Taipei City, Taiwan
ask@quanturing.ai