Refund Policy
📋 This document applies to QuanBrand. Terms covering our other services are listed at /service/.
1. The short version
A billing period already charged is not refunded, but you can cancel at any time. After you cancel we stop charging you and the service runs to the end of the current period.
If the problem is on our side — an outage or a material defect — we refund pro rata for the days you did not get.
2. The free brand health check
The free health check is free of charge and requires no credit card, so no refund can arise.
3. Refund rules for subscriptions
| Situation | Refund? | Details |
|---|---|---|
| You cancel your subscription | No refund for the current period | Amounts already charged are not refunded, but the service remains available until the end of the current period, after which no further charge is made. |
| Service interrupted for reasons attributable to us | Pro-rata refund | Within a single billing period, where the service is unavailable continuously for more than 72 hours, or cumulatively for more than 7 days, other than through force majeure, we refund the fee for the affected days on a daily pro-rata basis. |
| A material defect that cannot be fixed | Pro-rata refund | Where we are still unable to remedy the defect within 14 days of your notice, we refund the fee for the unused days of the current period. |
| We terminate your subscription (other than for your breach) |
Pro-rata refund | We refund the fee for the unused days of the current period. |
| Billing errors such as duplicate charges or an incorrect amount |
Full refund of the excess | Once verified, the overcharged amount is refunded in full. |
| Termination because you breached the Terms of Service |
No refund | — |
How a pro-rata refund is calculated
Refund = amount paid for the current period × (unused days ÷ total days in the period), calculated to the nearest New Taiwan dollar.
4. Relationship to the waiver of the seven-day right of rescission
A QuanBrand subscription is digital content not supplied on a tangible medium, or an online service that is fully performed once supplied. Under the proviso to Article 19, Paragraph 1 of the Consumer Protection Act and Article 2, Subparagraph 5 of the Regulations Governing Reasonable Exceptions to the Right of Rescission for Distance Sales, where you have given prior consent before purchase, the seven-day cooling-off period (the unconditional right of rescission) does not apply. You must tick a box giving that consent when you submit your subscription request; the request cannot be submitted without it.
This does not lock you in, and it does not relieve us of responsibility:
- You may cancel at any time and stop all further charges — no reason required, no waiting period.
- Every situation in section 3 that is attributable to us is still refunded. The waiver does not affect them.
- Your rights to complain or seek mediation under the Consumer Protection Act and other laws are unaffected by this policy.
The waiver means only this: once the service is provisioned and reports have been produced, you cannot claim an unconditional full refund within seven days, because a digital service is fully performed on delivery and cannot be returned.
5. How to request a refund
- Email ask@quanturing.ai with "Refund request" in the subject line.
- Include the email address used for the subscription, your brand or store name, the charge date and amount, and the reason for the request.
- We complete our review within 7 business days of receiving the request and reply by email with the outcome.
- Where a refund is approved, we process it within 14 business days of that reply.
6. Refund method and fees
- Refunds are returned to the credit card originally used. When the amount appears on your statement depends on your card issuer, and typically takes a further 3 to 15 business days.
- Payment processing fees are borne by us and are not deducted from your refund.
- Where foreign exchange movements cause the credited amount to differ from the amount originally charged, that difference is determined by your card issuer's exchange rate, is outside our control, and we neither top it up nor reclaim it.
- After a refund we void or issue an allowance against the original electronic invoice as required by Taiwanese tax rules.
7. Cancelling a subscription (different from a refund)
You may cancel at any time and at no charge: email ask@quanturing.ai to tell us. We stop all further charges on receipt and confirm by email.
After cancellation the service continues to the end of the current period. Your service data and historical reports are retained for 90 days from the termination date so that you can export them or restore the service; see the Privacy Policy.
8. Disputes
If you disagree with a refund decision, write to us again and we will review it afresh. If we still cannot agree, you may file a complaint with the consumer service centre of your municipal or county (city) government under the Consumer Protection Act, or apply to a consumer dispute mediation committee for mediation.
9. Changes to this policy
We may amend this policy and will publish the amended version and its effective date on this page. Amendments do not apply retroactively: the refund terms for an existing subscription are those in force when you subscribed. We give existing subscribers at least 30 days' notice by email before a material change takes effect.
- Business entity:
- QuanTuring Inc.（量識科技股份有限公司）
- Taiwan Uniform Business No.:
- 60433110
- Representative:
- Allen Chen
- Registered address:
- 10F-17, No. 57, Sec. 1, Chongqing S. Rd., Zhongzheng Dist., Taipei City, Taiwan
- Telephone:
- +886-918-706-433
- Refund requests:
- ask@quanturing.ai
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